Last updated: June 2026. This policy explains how Ornate Piercings & Tattoos handles your personal information. Please have it reviewed against your final booking, payment and marketing setup before relying on it.
Who we are
Ornate Piercings & Tattoos (“we”, “us”, “our”) is a body piercing, fine jewellery and tattoo studio at 7 Bridge Cross Road, Burntwood, Staffordshire, WS7 2BU. We are the data controller for the personal information described in this policy. You can contact us on 01543 684742 or at info@ornatepiercingandtattoos.co.uk.
The information we collect
- Enquiries: when you contact us by phone, email or social media, we collect your name, contact details and the content of your message.
- Bookings: appointments are taken through Fresha. When you book, your details are processed by Fresha and shared with us so we can provide your appointment.
- Purchases: if you buy jewellery, aftercare or a gift voucher, we collect the details needed to process and fulfil your order. Card payments are handled by our payment provider; we do not store your full card details.
- Consultation and aftercare records: for piercings and tattoos we keep the records we are required to keep, including consent and any relevant health information you give us.
- Website data: our website sets a small number of cookies. See our Cookie Policy for details.
How we use your information, and our lawful basis
- To provide your appointment, piercing, tattoo or order (performance of a contract).
- To keep the consent and aftercare records we are required to keep (legal obligation).
- To respond to your enquiries and look after you as a client (legitimate interests).
- To send you marketing only where you have asked us to, which you can opt out of at any time (consent).
Who we share it with
We share your information only with the services that help us run the studio, including our booking provider (Fresha), our payment provider, our customer and marketing system, and our website host. We do not sell your personal information to anyone.
How long we keep it
We keep consent and aftercare records for the period required of a professional studio, and other information only for as long as we need it for the purposes above, after which it is securely deleted.
Your rights
Under UK data protection law you have the right to ask for a copy of your information, to have it corrected or deleted, to object to or restrict how we use it, and to withdraw consent where we rely on it. To exercise any of these, contact us using the details above.
Complaints
If you have a concern about how we handle your information you can contact us, and you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.